Shipping policy
Shipping Policy Shipping from Canada, with care!
At NewTrix, we’re committed to getting your dog halter to you as smoothly and efficiently as possible. We’re a Canadian family business, and we appreciate your support!
Order Processing
Orders are typically processed within [1–3 business days] after payment is received, excluding weekends and statutory holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. If there are any unexpected delays with your order, we will do our best to notify you promptly.
Shipping Rates & Delivery Times
We ship throughout Canada, the United States, and select international destinations. Shipping costs are calculated at checkout based on your delivery location and the available shipping options. Delivery times vary depending on your location and the shipping service selected. Please note that estimated delivery times do not include order processing. While we work to ensure timely delivery, delays caused by carriers, weather, holidays, or customs processing may occasionally occur.
International Shipping, Duties & Taxes
International orders, including shipments to the United States, may be subject to customs duties, import taxes, tariffs, or brokerage fees. Unless explicitly included in your order total at checkout, these additional charges are the responsibility of the customer and are determined by the destination country’s customs authorities. NewTrix is not responsible for delays caused by customs clearance. We recommend checking your country’s import regulations before placing an order.
Shipping Addresses
Please double-check your shipping address before completing your purchase. NewTrix is not responsible for delivery issues resulting from incorrect or incomplete addresses provided at checkout. Additional shipping charges may apply if an order must be returned and reshipped due to an address error. If you notice an error in your shipping information, please contact us as soon as possible.
Lost or Damaged Packages
We take care in preparing your order for shipment. If your package arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us at orders@newtrix.ca with your order number and any relevant details or photos. We’ll be happy to help investigate the issue and work toward a resolution.
Returns & Exchanges
If you need to return or exchange your NewTrix Dog Halter, please refer to our Refund Policy for eligibility and instructions. Questions? We’re here to help! For shipping questions or assistance with your order, please contact us at: orders@newtrix.ca
Thank you for choosing NewTrix! We look forward to helping you and your dog enjoy safer, happier walks.